New Milestone LLC accepts bookings subject to the following Terms and Conditions:
New Milestone LLC is a local tour operator and co-operates with local hotels, ger camps, and remote distant tour operators.
Booking and Payments
The tour is booked by completing the authorized form and submitting it to New Milestone LLC with a minimum deposit in USD or Mongolian currency equal to 30% of the total payment. Upon receipt of the deposit, a confirmation letter will be sent along with the information of your custom tour and payment due summary. The remainder of the payment should be made before the start of the tour or may be paid upon your arrival in Mongolia. The deposit can be made by Visa, MasterCard, or American Express, online (payments will be in MNT), bank wire transfers or international money transfer services such as Money Gram or Western Union (payment will be In USD).
The prices of tour packages are based on the number of clients in the party as indicated on the website. Quotes for custom tours are valid as noted in the letter. For upgrading or choosing different accommodations your tour price will be adjusted accordingly.
Cancellations made 30 days prior to the start of the tour will not be charged a cancellation fee. However, the return deposit payment will be adjusted depending on bank services and exchange rates. Some domestic flights and hotels may require additional cancellation fees. The booking party will be responsible for any such fees incurred. For this reason, we recommend you purchase adequate travel insurance. Although we have never had to cancel a tour, we reserve the right for unforeseen issues. If the tour is canceled from our side, all deposits will be fully refunded.
Pre and post tours, New Milestone will provide reservations at a 3 star hotel. For an additional charge, you may be upgrade to 4 or 5 star hotel. During the tour, depending on your itinerary, ger camps or a local nomad’s ger or tent will be provided. Only ger camps provide showers and modern toilet facilities. Accommodations are based on double occupancy.
Passports and Visas
Clients are responsible for obtaining personal passports and visas. Adequate time needs to be allowed for processing. Visas may be obtained from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, tourist visas may be obtained upon your arrival at the airport or railway station in Ulaanbaatar. Clients will need to provide necessary information so that New Milestone can present the customs office with an official letter.
Clients must have travel insurance for the duration of their chosen trip.
Tour booking will be accepted with the understanding that clients realize that there are inherent risks and hazards with these tours and agree to take responsibility for their actions and safety. On the tours it is necessary that clients agree to abide by the authority of the tour manager or guide who will be working to ensure the safety and welfare of the group. Any action that jeopardizes the safety and welfare of the group may result in the client being asked to leave the tour with no right to a refund or any compensation. Special requests and any medical issues or conditions must be brought to our attention at the time of booking. We cannot be held liable for any actions or events that could have been avoided with proper disclosure of information. Personal belongings and property are always the client’s responsibility, as is ensuring that all the appropriate passport and visa requirements for the duration of the tour are obtained. Smoking is not permitted in any vehicle.
Our Company’s responsibility starts at the designated meeting point and time i.e. when you meet the tour manager or guide in Ulaanbaatar. We cannot be held liable for any expense or inconvenience prior to that, or as a result of your failing to join the tour at the appointed time. We are not responsible for force majeure including: any natural disasters, war, rebellion, cancellations or delays of airlines and train.
Itineraries and Tour Details
Tour itineraries should be taken as an indication of what each group should complete and not as a contractual obligation. The nature of the tour requires a flexible approach to the stated itinerary and all participants should accept this flexibility and acknowledge that delays and alterations and their results (such as inconvenience or disappointment) are possible. No refund or compensation will be given for any unused transport, accommodation, services or features of the tour. All details are accurate at time of going to press and any significant alterations will be brought to your attention at time of booking.
Any problems or complaints about the tour should be raised with the tour manager or guide at the earliest opportunity so they can be rectified or appropriate action taken.
All terms and conditions are made subject to, and enforced by, Mongolian law and must be resolved in a Mongolian court of law.